Shopping
We know you're excited to wear your piece. Here's what to expect:
| Stage | Timeframe |
|---|---|
| Processing | 1-3 business days (we quality-check every piece) |
| Shipping | 7-12 business days standard |
| Total Time | 8-15 business days |
You'll receive tracking information as soon as your order ships.
Yes! We offer free standard shipping on all orders, worldwide. No minimums. No codes. Just free shipping because you deserve it.
Express shipping is available at checkout for customers who need their piece sooner.
Absolutely. Alphalurent ships to every corner of the world.
| Region | Shipping Available |
|---|---|
| United States | ✅ Free Shipping |
| Canada | ✅ Free Shipping |
| United Kingdom | ✅ Free Shipping |
| European Union | ✅ Free Shipping |
| Australia & New Zealand | ✅ Free Shipping |
| Asia Pacific | ✅ Free Shipping |
| Middle East | ✅ Free Shipping |
| Rest of World | ✅ Free Shipping |
Yes! Every order includes tracking.
Once your order ships, you'll receive:
Tracking number via email
Real-time updates at key milestones
Delivery confirmation when it arrives
Track your order anytime: https://alphalurent.com/order-tracking/
No. We believe your shopping experience should be seamless—no surprises, no hidden fees.
| Scenario | Customs/Duties |
|---|---|
| All orders | ✅ $0 – No customs or import fees |
We handle everything on our end so your package arrives without any additional charges. The price you see at checkout is the price you pay—period.
Some extremely rare exceptions may apply in specific countries. We'll always notify you if this affects your order.
Why We Do This:
You deserve transparency
No unexpected costs at delivery
Shopping should feel effortless
Your trust matters to us
Shop confidently. The price you see is the price you pay. ✨
Payment
We offer secure, flexible payment options:
| Method | Accepted |
|---|---|
| Visa | ✅ |
| Mastercard | ✅ |
| American Express | ✅ |
| Discover | ✅ |
| PayPal | ✅ |
| Apple Pay | ✅ |
| Google Pay | ✅ |
| Shop Pay | ✅ |
| Klarna | ✅ (select regions) |
All payments are processed through secure, encrypted gateways. We never store your full payment details.
Absolutely. Your security is our priority.
256-bit SSL encryption protects your data
PCI compliant payment processing
Never stored credit card details
Fraud monitoring on every transaction
Shop with confidence—your information is as safe as your jewelry is beautiful.
All prices on our website are in USD (United States Dollars) . Your bank or payment provider will handle currency conversion if you're shopping internationally.
Orders & Returns
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| Stage | Timeframe |
|---|---|
| Return ships to us | 5-14 business days |
| Inspection | 2-3 business days |
| Refund processing | 5-7 business days |
| Total | 12-24 business days |
Funds appear in your account based on your bank's processing time.
We offer a 14-day satisfaction guarantee on all unworn items. And yes—returns are completely free. No restocking fees. No hidden charges. Nothing.
| ✅ Eligible for Return | ❌ Not Eligible |
|---|---|
| Unworn jewelry | Worn or used items |
| Original condition | Damaged pieces (wear and tear) |
| Original packaging included | Missing packaging |
| Within 30 days of delivery | Custom/personalized items |
| All finishes (gold, rose gold, silver) | Earrings (hygiene reasons) |
No return fees. Ever. The amount you paid is the amount you'll get back.
Simple 2-step process:
Email us at [email protected] with:
Your order number
Item(s) you wish to return
Reason for return
We'll handle the rest—including providing your free return label and instructions.
Once we receive your return, refunds are processed within 5-7 business days.
No. Returns are always free.
We provide a prepaid return label via email—just print, pack, and ship. No deductions from your refund. No fine print.
| Stage | Timeframe |
|---|---|
| Return ships to us | Customer responsibility |
| Transit to facility | 5-14 business days |
| Inspection | 2-3 business days |
| Refund processing | 5-7 business days |
| Total | 12-24 business days |
Funds appear in your account based on your bank's processing time. We'll email you the moment your refund is processed.
| Concern | Our Answer |
|---|---|
| Is there a return fee? | No. Zero. Free. |
| Do I need to print a label? | We'll email you one |
| Do I need to call anyone? | No—email only, we handle it |
| Will you deduct anything? | Never. Full refund. |
| Is it really this easy? | Yes. That's the point. |
Returns shouldn't be complicated. Neither should asking for help.
Email [email protected] and we'll make it right.