Shipping Policy

Last Updated: March 1, 2026

At Alphalurent, we believe your experience should be as exceptional as the jewelry you choose. Every piece is thoughtfully prepared and carefully packaged, then shipped with the care and attention it deserves—because your character deserves to be celebrated without delay.

Our Shipping Promise

We know you’re excited to wear your truth. That’s why we partner with trusted fulfillment partners who share our commitment to quality and care. From the moment you place your order to the moment your package arrives, we handle every detail with the precision of fine jewelry craftsmanship.

Shipping Destinations

We proudly ship worldwide, bringing Alphalurent’s amplification to every corner of the globe.

Some remote locations may experience slightly longer delivery times. We’ll always keep you informed.

Shipping Times

Please Note: Each Alphalurent piece is carefully prepared upon order to ensure the highest quality standards. This attention to detail takes a moment—but your patience rewards you with a piece worthy of your character.

Business days exclude weekends and public holidays.

Shipping Rates

We believe amplifying your character shouldn’t be complicated—or expensive.

Free Standard Shipping is automatically applied to all orders—no code needed. It’s our way of saying thank you for choosing to amplify your character with us.

Order Processing Time

Processing Time: 1-3 Business Days

Before your order ships, it enters our Quality & Care Studio, where each piece is:

• Carefully inspected for brilliance and finish
• Gently polished to perfection
• Securely placed in signature Alphalurent packaging
• Paired with your personalized Amplification Card

This thoughtful preparation ensures your jewelry arrives ready to wear and worthy of your story.

Order Tracking

Once your order ships, you’ll receive:

1. Shipping Confirmation Email with your tracking number
2. Real-Time Tracking Portal accessible through your account
3. Delivery Updates at key milestones (no need to check obsessively—we’ll keep you posted)

Track your order anytime: www.alphalurent.com/track

Packaging & Presentation

Your Alphalurent piece arrives in packaging designed to amplify the unboxing experience:

• Signature Slate-Grey Box – Modern, minimalist, magnetic closure
• Ultra-Suede Interior Lining – Protects your piece in transit
• Branded Pouch – For travel and safekeeping
• Care Guide & Amplification Card – Your piece’s story and meaning
• Microfiber Polishing Cloth – To maintain your brilliance

Every element is curated to make your first moment with your jewelry feel as special as every moment after.

International Shipping & Duties

Customs & Import Fees

For international orders, please note:

• Orders under $800 USD: Generally pass through customs without additional fees
• Orders over $800 USD: May be subject to customs inspection and potential duties
• Responsibility: Any customs fees, import duties, or taxes are the customer’s responsibility

We recommend checking with your local customs office for estimated fees before ordering.

VAT

• EU Customers: VAT may be collected at checkout or upon delivery, depending on your country
• UK Customers: VAT is typically collected at checkout
• Other Regions: VAT/duties are collected locally upon arrival

Shipping Delays

While we partner with reliable carriers, occasional delays can occur due to:

• Weather conditions or natural events
• Customs processing times
• Peak holiday seasons
• Local disruptions

If your order exceeds the estimated delivery time by 5+ business days, please contact us at [email protected], and our Concierge Team will personally investigate and provide updates.

Order Issues & Support

Lost Packages

If tracking shows “delivered” but you haven’t received your package:

1. Check with household members or neighbors
2. Look around your delivery area (sometimes packages are hidden)
3. Contact us within 7 days for assistance

We’ll work with the carrier to locate your package or arrange a solution.

Incorrect Address

Please double-check your shipping address at checkout. If you realize an error after ordering:

• Within 1 hour of order: Contact us immediately for correction
• After 1 hour: We may not be able to modify the address before shipping
• If returned to sender: We’ll contact you to arrange reshipping (additional shipping fees may apply)

Damaged or Defective Items

Though rare, if your piece arrives damaged:

1. Photograph the damage and packaging
2. Contact us within 48 hours at [email protected]
3. We’ll arrange a replacement or return immediately

Your satisfaction is our priority. We handle every issue personally—not through automated systems.

Holiday Shipping

During peak seasons (November–January), please allow additional time:

Pro Tip: Order 2-3 weeks in advance during holidays to ensure your piece arrives in time for gifting.

Returns Due to Non-Delivery

If a package is returned to us due to:

• Failed delivery attempts
• Unclaimed package at customs/post office
• Incorrect address provided

We will contact you to arrange reshipping. Reshipping fees may apply based on the situation.

Shipping Policy Updates

We occasionally update our shipping policy to improve your experience. The most current version is always available on our website, with the “Last Updated” date at the top.

Material changes will be communicated via email or website announcement.

Still Have Questions?

Your time is precious—we’re here to make this easy.

Email: [email protected]
Contact Form: www.alphalurent.com/contact
Response Time: Within 24 hours (often sooner)

Our Commitment to You

At Alphalurent, we don’t just ship packages—we deliver experiences. Every piece that leaves our fulfillment partner carries with it our promise:

Your jewelry will arrive:

• ✨ Carefully inspected
• ✨ Beautifully presented
• ✨ Ready to amplify your character

From our hands to yours, with intention.

Amplify Your Character. Wear Your Truth. We’ll Handle the Rest. ∞