Contact Us
Refund Policy
Last Updated: March 1, 2026
At Alphalurent, your satisfaction matters—because your character deserves jewelry you truly love. If your piece isn’t everything you imagined, we’re here to make it right.
14-Day Satisfaction Guarantee
We want you to love your Alphalurent piece as much as we loved creating it. That’s why we offer a 30-day return policy from the date you receive your order.
Eligibility
To be eligible for a return:
| ✅ Acceptable | ❌ Not Acceptable |
|---|---|
| Unworn jewelry | Worn or used items |
| Original condition | Altered or damaged pieces |
| Original packaging included | Missing packaging or tags |
| Within 30 days of delivery | Custom or personalized items |
Final Sale Items: Custom pieces and items marked “Final Sale” cannot be returned.
How to Return
Step 1: Visit www.alphalurent.com/returns
Step 2: Enter your order number and email
Step 3: Select items to return and reason
Step 4: Print your prepaid return label
Step 5: Pack securely and ship within 7 days
Refunds
Once received and inspected, we’ll notify you of approval:
| Scenario | Timeline | Notes |
|---|---|---|
| Approved Refund | 5-7 business days | Credited to original payment method |
| Store Credit | 2-3 business days | +10% bonus credit for future purchases |
| Exchange | 7-10 business days | Subject to availability |
Processing times depend on your financial institution.
Exchanges
Want something different? Exchanges are processed as:
- Return your original item (free return label provided)
- Place a new order for your desired piece
- We’ll expedite shipping on your new order
This ensures you get your new piece as quickly as possible.
Damaged or Defective Items
Though rare, if your piece arrives damaged:
- Contact us within 48 hours at [email protected]
- Include photos of the damage and packaging
- We’ll send a replacement immediately with expedited shipping
No return needed for damaged items—we ship your replacement right away.
Lost or Stolen Packages
If tracking shows “delivered” but you haven’t received your package:
- Check with household members and neighbors
- Contact us within 7 days for assistance
- We’ll file a claim with the carrier and work to resolve
Alphalurent is not responsible for packages confirmed delivered by the carrier.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns on:
- Earrings (due to hygiene regulations)
- Custom or personalized pieces
- Items marked “Final Sale”
- Products purchased from third-party retailers
Return Shipping
| Scenario | Shipping Cost |
|---|---|
| Standard returns | Free (prepaid label provided) |
| Exchanges | Free |
| Change of mind | Free |
| Damaged/defective | Free + expedited replacement |
One free return per order. Additional returns may incur shipping fees.
International Returns
For international customers:
- Return shipping is customer’s responsibility (except damaged items)
- We recommend tracked shipping with insurance
- Original shipping fees and duties are non-refundable
- Customs fees for returns are customer’s responsibility
Contact us for assistance with international returns.
Refund Timeline
| Stage | Timeframe |
|---|---|
| Return ships to us | Customer responsibility |
| Transit to facility | 5-14 business days |
| Inspection | 2-3 business days |
| Refund processing | 5-7 business days |
| Total estimated time | 12-24 business days |
*Store credit exchanges are faster—usually 5-7 business days total.*
Contact Us
Email:[email protected]
Portal: https://alphalurent.com/refund_returns/
Response Time: Within 24 hours
Our Promise
Your trust is the foundation of everything we do. If something isn’t right, we’ll fix it—quickly, fairly, and with the same care we put into every piece.
Amplify Your Character. Wear Your Truth. Returns Made Simple. ∞